Mobile Banking

Now you can check balances and recent transactions, transfer funds and pay bills from your mobile device, 24/7. Mobile Banking is available through your phone or tablet’s browser, using a free downloadable app.  With our “triple play” mobile banking options, there is something for everyone.


Mobile Apps allow you to use our Online Banking site in a mobile-friendly environment.  Nearly all the features in our standard Online Banking site are available for your convenience, including paying a bill, transferring funds, checking balance, etc. through our free app.  Our Mobile Banking solutions are free, but standard rates and fees may apply from your wireless carrier.

Before you use the app for the first time:

  • You must have a registered username and password for Online Banking. Not signed up yet? Click Here! 
  • Download the app via the Apple App Store or Google Play, depending on your device. Use the icons for each of these Apps for download buttons and link them.  For information on how our Privacy Policy pertains to apps, please Click Here

We have also upgraded the Franklin First Mobile App to feature Fingerprint Verification and Facial Recognition.  You will need iOS 9.0 or later for iPhone and Version 4.4 or later for Android. To utilize fingerprint, your mobile device will also need to have the capability for fingerprint scan. Additionally, the mobile app will need access to your camera and microphone for face recognition.

To report a lost or stolen Franklin First VISA credit card, call: (800) 449-7728From outside the U.S. call: (727) 299-2449.

To report a lost or stolen Franklin First ATM or Debit/Check Card during regular business hours call: (413) 774-6700.  After hours call: (800) 472-3272