AT FRANKLIN FIRST

We consider service our most important product.


Feel free to contact us by phone, in person, or use the convenient Contact Form.  Please note: When using the Contact Form, do not send any personal, financial, or password related information.

Franklin First Federal Credit Union Privacy Statement

Franklin First Federal Credit Union
57 Newton Street
Greenfield, MA 01301

Phone: (413) 774-6700
Fax: (413) 774-5014

*Lobby Hours:
Monday - Friday 9am-5pm 
Saturday 9am-Noon

*Drive up Hours:
Monday-Friday 8:30am-5pm
Saturday 9am-Noon

Online Banking 24/7 Customer Service Phone: (866) 987-7609

Visa® Credit Card Customer Service
(866) 820-4840

Touch Tone Teller Quick Guide
(866) 695-4393

To report a lost or stolen Franklin First VISA credit card, call (800) 449-7728; out of country call (727) 299-2449.


To report a lost or stolen Franklin First ATM or Debit/Check Card during regular business hours call: (413) 774-6700.  After hours call (800) 264-5578.

We can be reached by phone 9am-5pm M-F and 9am-Noon on Saturdays

Loan and Member Service are by appointment only. Please call 413-774-6700 to set up your appointment in advance.

*Due to the current pandemic situation, these hours are subject to change.

ATM Locations

Franklin First Federal Credit Union members can access thousands of surcharge-free ATMs, located coast to coast, in the MoneyPass Network. 

Greenfield Branch
57 Newton Street
Greenfield, MA 01301

Corporate Office Yankee Candle
16 Yankee Candle Way 
South Deerfield, MA 01373

Greenfield Police Department
321 High Street
Greenfield, MA 01301

Baystate/Franklin Medical Center Lobby
164 High Street
Greenfield, MA 01301

To report a lost or stolen Franklin First VISA credit card, call: (800) 449-7728From outside the U.S. call: (727) 299-2449.

To report a lost or stolen Franklin First ATM or Debit/Check Card during regular business hours call: (413) 774-6700.  After hours call: (800) 264-5578.