Feel free to contact us by phone, in person, or use the convenient Contact Form. Please note: When using the Contact Form, do not send any personal, financial, or password related information.
Franklin First Federal Credit Union
Phone: (413) 774-6700
*Drive up Hours:
Online Banking 24/7 Customer Service Phone: (866) 987-7609
Visa® Credit Card Customer Service: (866) 820-4840
Touch Tone Teller Quick Guide: (866) 695-4393
We can be reached by phone 9am-5pm M-F and 9am-Noon on Saturdays
Franklin First Federal Credit Union members can access thousands of surcharge-free ATMs, located coast to coast, in the MoneyPass Network.
To report a lost or stolen Franklin First VISA credit card, call: (800) 449-7728. From outside the U.S. call: (727) 299-2449.
To report a lost or stolen Franklin First ATM or Debit/Check Card during regular business hours call: (413) 774-6700. After hours call: (800) 472-3272