Online Banking
I am locked out of online banking; what do I need to do?
Please contact us at (413) 774-6700 or contact our 24/7 IBanking Support number at (866) 987-7609
How do I sign up for e-Statements?
Log into your online banking account, click on “Banking Services,” then “e-Documents.” Once you have read the disclosure, enter the disclosure acceptance code and choose which account(s) you would like to enable e-Statements. Click “Accept and Update Preferences.”
How do you select an e-Statement for viewing?
Log into your online banking account, click on “Banking Services,” then “eStatements,” click “view eDocuments,” then select which statement you would like to view.
How long are e-Statements available?
E-Statements are available for seven years.
How do I sign up for bill pay?
Once you log into online banking, you will see “Pay my Bills.” If you have qualifying accounts, you will need to read and accept the Privacy Policy, then hit “confirm.”
Can I use bill pay to make a payment to anyone?
Yes, you can pay anyone, including a business or a friend.
Can I use bill pay to pay bills with my credit card?
No, you can only use your Franklin First checking accounts to make a bill payment.
Can I use bill pay to pay a person or business if I don’t have their account number?
Yes, to create a Payee, you do not need an account number, just a valid mailing address.
What if I have additional questions regarding bill pay?
Give us a call at (413) 774-6700 and we would be happy to assist.
Mobile Banking
How do I make a remote deposit capture?
Log into the Franklin First Federal Credit Union app on any mobile device with a camera
Choose “Deposit a Check”
Select which account you would like to deposit from the drop-down
Follow the prompts to deposit your check
Please Note: All mobile deposit checks must be marked for “Mobile Deposit Only” on the back of the check.
How long until my mobile deposit is available?
Mobile deposits can take up to two business days once approved to show in your account.
How will I know if my mobile deposit check was approved?
Whether your mobile deposit is approved or rejected, you will receive an email notification at the time of review.
Holiday Schedule
Franklin First observes the same holidays as the Federal Reserve and are listed below:
New Year’s Day
Martin Luther King Jr. Day
President’s Day
Memorial Day
Juneteenth
Independence Day
Labor Day
Indigenous Peoples’ Day
Veteran’s Day
Thanksgiving Eve - Close at 3 p.m.
Thanksgiving Day
Christmas Eve - Close at noon
Christmas Day
New Year’s Eve - Close at 3 p.m.
In the event a holiday falls on a Saturday, we will be closed on that Saturday in observance of the holiday. For any holidays falling on a Sunday, we will be closed the following Monday.
VISA® Card Services
What happens when my credit card is lost or stolen?
Please call our office at (413) 774-6700 or the number located on the back of your card, (866) 820-4840. The number on the back of your card is available 24/7 if our bank office is closed. There is also a “lost/stolen” icon on the mobile/online platforms to report this directly through our online services.
How do I find the PIN for my credit card?
When you initially open your Visa Credit Card account, you will receive a PIN in a separate envelope from your card containing this information. If you do not recall this or need to verify your PIN, please call our office at (413) 774-6700 and we can send a PIN reminder in the mail to your address. We do not have access to see your PIN through our Visa system – we are only able to send a PIN reminder via mail.
How can I get a new credit card?
Please call our office at (413) 774-6700 or the number located on the back of your card, (866) 820-4840 to request a new card in the mail. The number on the back of your card is available 24/7 if our office is closed. Depending on why you need a new card (due to fraud, card chip not working, numbers are faded, etc.) we may have different steps to take.
Can I view my Franklin First FCU credit card statement online?
Yes! After you login to your online Visa account, there will be an option for “Statements” on the right side of the screen. It’s required that you enroll in e-Statements to view your statements online. If not enrolled already, click “e-Statement Enrollment” then “Download PDF.” You will be provided a code that you will be prompted to type on the other screen. Verify the email address is correct and proceed through the rest of the steps. Once enrolled, you will be able to view your statements at the bottom of the statements page.
Account Questions
What is Franklin First FCU’s routing number?
211883223
Can I order checks online?
You can! Click here to order checks.
How often will I receive a statement?
Savings account types are generated quarterly, and checking statements are generated monthly.
How do I stop the TruStage mailings?
To opt-out of mailings from TruStage, you can use the contact us or give us a call at (413) 774-6700.
What is the standard overdraft practice that comes with your Checking Account?
Unexpected overdrafts occur from time to time, and overdraft protection can help. Consider these ways to cover overdrafts:
| Overdraft Services | Cost |
|---|---|
| Link to a Franklin First savings or money market account for transfer | $5.00 per transfer |
| Overdraft Line of Credit | Subject to fees + interest |
Wire Transfers
What information do I need to send a wire to Franklin First?
Franklin First works with an intermediary bank where a wire must go first. For all incoming wires, use the following information:
Receiving Bank (Intermediary): Eastern Corporate Credit Union (EasCorp)
Routing #: 211391773
Address: 35 Corporate Dr.
Burlington, MA 01803
For Further Credit to:
Beneficiary Bank: Franklin First Federal Credit Union
Routing #: 211883223
Address: 57 Newton Street
Greenfield, MA 01301
Because each financial institution has differing wire programs and capabilities, in most cases, Franklin First FCU will need to be listed as the beneficiary, with our routing number acting as the beneficiary account number. Your name and account number must also be listed in the wire details for proper crediting to your account.
Roth and Traditional IRAs
Will you ever be required to withdraw money from your Traditional IRA?
Yes, per the IRS guidelines, all Traditional IRA accountholders will be required to withdraw funds once they reach a certain age, this withdrawal is referred to as a Required Minimum Distribution (RMD). We will notify you in April of the year in which you reach that age and provide you with your payment options. For complete details on withdrawal requirements, visit: https://www.irs.gov/forms-pubs/about-publication-590-b
What are the tax implications of my Traditional IRA?
Generally speaking, Traditional IRAs offer the incentive of being considered pre-tax contributions and can reduce your Modified Adjusted Gross Income(MAGI) for the year. Additionally, any interest you earn is also tax-free growth. However, when you withdraw any funds they are considered taxable. Because everyone’s tax situation is different, we suggest that you speak with a tax professional to understand any tax implications.
Are you eligible to contribute to a Roth IRA?
To contribute to a Roth IRA, you must meet two criteria:
You must have earned income (taxable compensation)
Your Modified Adjusted Gross Income(MAGI) must fall within a certain range. The current MAGI are listed below, but are subject to change by the IRS. For complete details on eligibility, visit: https://www.irs.gov/forms-pubs/about-publication-590-a
| Filing Status | MAGI for Full Contribution | MAGI for Partial Contribution | Ineligible for Roth IRA Contribution |
|---|---|---|---|
| Single | Up to $146,000 | $146,000 up to $161,000 | Over $161,000 |
| Married, filing jointly | Up to $230,000 | $230,000 up to $240,000 | Over $240,000 |
| Married, filing separately | N/A | $0 up to $10,000 | Over $10,000 |
Can you move money from one Roth IRA to another Roth IRA that you own?
Yes, there are two ways you can do this.
Direct transfer: we will transfer the funds directly to the other IRA, this is not a reportable transaction per IRS guidelines
Rollover: you will have a receipt of the funds, and it is your responsibility to ensure the funds arrive at the other IRA within 60 days of the withdrawal from the IRA. Rollovers are only permitted once per 1-year period, and the transaction is tax-reportable per IRS guidelines
Can you move money from your Traditional IRA to a Roth IRA?
Yes, this is known as a conversion. However, because Traditional IRA assets are not taxed at the time they are contributed to your plan, moving these funds to a Roth IRA, which only accepts after-tax contributions, may create a taxable movement of funds based on your tax situation. We would suggest that you speak with a tax professional prior to completing this transaction, as the designation is irrevocable once completed.
Will you ever be required to withdraw money from your Roth IRA?
No, not based on current regulations.
What is the penalty for withdrawing money from your Roth IRA before satisfying the tax-free and penalty-free requirements?
The IRS penalty for early withdrawal on a Roth IRA is 10% of the full amount of withdrawal. This fee is not assessed at the time of the withdrawal, it is assessed by the IRS when you file your tax returns.
Health Savings Accounts
What is a “High Deductible Health Plan” (HDHP)?
An HDHP is a health insurance plan that meets certain minimum deductible and maximum out-of-pocket (including deductibles and co-pays) expenses. HDHPs can have first dollar coverage (no deductible) for preventative care and higher out-of-pocket (copays &coinsurance) for non-network services. HDHP amounts are subject to adjustment based on Cost-of-Living Adjustments (COLAs) by the IRS, for the current years eligibility requirements - visit the Internal Revenue Service website learn more.
How much can be contributed to a Health Savings Account?
Annual contribution limits can be viewed on the Internal Revenue Service website.
Do Health Savings Account funds roll over year after year and get invested?
Yes, the money invested in a Health Savings Account rolls over year after year.
How do I access funds?
Access to the account is via check or through cash withdrawals at our branch.
Who has control over the money invested in a Health Savings Account?
In most cases, the individual will have control over the assets.
*Ask your Employer or Health Insurance Company if your health insurance plan is considered a HDHP and makes you eligible to open and make contributions to an HSA.
Benefits of a Credit Union
Credit unions are member-owned. If you have an account with Franklin First, you are a part owner of the business
We are insured by the National Credit Union Administration and are democratically controlled by our members. Members have more say in how Franklin First is run over a regular bank. And members hold decision-making power
Members elect a Board of Directors rather than hiring individuals to fill these positions. Franklin First board members are chosen to fully represent the members in making decisions and upholding policies. A member’s voice is always heard, and your interests come first
Unlike banks, credit unions are not-for-profit. Therefore, interest rates tend to be significantly better with fewer fees. Your financial well-being comes first and you can rest assured that when you become a member of Franklin First, your money stays within the local communities
Franklin First has one select location, which means our members receive superior customer service from our friendly staff