Services

Our online banking gives you 24/7 access as well as an easy way to pay your monthly bills.  By enabling online and mobile banking, you can:

• Check account balances

• Transfer funds between accounts

• Schedule future or recurring transfers

• Export to Quicken or Microsoft Money

• Review recent and pending transactions

• Track your credit score with Credit Sense©

• e-Statements and eBill delivery

• Enjoy special features on the mobile app, such as: Depositing a check from your coffee table, Debit card controls and notifications, and digital wallets

Online Banking Customer Service is available 24/7 via telephone at (866) 987-7609 or through the messaging portal within your online banking.

Activate Telephone Banking Services using our Touch-Tone Teller:

1. The first time you call our Touch-Tone Teller line you will be asked to enter your personal information to verify your identity.

2. You will then be given instructions to create a new PIN (personal identification number).

3. Enter your savings or checking account number, followed by the # sign.

4. The Teller will guide you through any further steps you may need to take.

The possibility of falling victim to a data breach, credit card fraud, or identity theft can cause worry.  With Kasasa Protect, you have access to a full range of personal defense.  For Kasasa checking account holders, protection is $7.99 per month ($12.99 for all other account holders.) The monthly fee is automatically drafted from your checking account so your coverage does not lapse.

Features of the Rewards Protect Suite:

• Full-Service Identity Restoration: When fraud occurs, certified specialists file, dispute, and resolve issues with your credit or other vital records quickly and efficiently. 

• Dark Web Monitoring: This personal watchdog scans millions of international sources in real-time, quickly spotting stolen data that could identify you.

• Lost Wallet Protection: Cancel and replace all important documents through one point of contact. Your agent can restore your cards, licenses, passports, even traveler’s checks.

• Credit Reporting: Receive detailed insight into your credit record with a full annual report from Experian—a trusted multinational consumer credit reporting company.

• Monthly Credit Score & Plotter: Stay on top of your credit with regular online reports. See your score at no extra cost, view trends, and find out exactly what’s affecting your number.

• 24/7 Credit Monitoring: Get notices about important changes in your credit report including loan data, inquiries, new accounts, judgments, and liens around the clock.

• Activate your Kasasa Protect: Be sure to log into your Kasasa Protect account and verify your identity to receive the full complement of services. Just check your email for your activation link or visit Kasasa Protect.

Kasasa Protect Terms and Conditions

Kasasa Protect Enrollment Form

Replace checks with the convenience of a card that withdraws directly from your checking account. Members can:

• Use the debit card anywhere MasterCard is accepted - Online or In-Store

• Use the debit/ card at any ATM displaying the Mastercard, Maestro, SUM, MoneyPass, or Cirrus logos

• Instant-issue debit cards available

• Add to your digital wallet with Samsung or Apple Pay

• Use the debit card for your savings accounts, too!

To report a lost or stolen Franklin First Debit/Check Card, call (413) 774-6700 during regular credit union hours. After-hours call: (800) 472-3272.

No checking, no problem – ATM Cards give you access to your money 24/7 at ATMs Nationwide, available for savings* and checking accounts

• Make cash withdrawals at ATMs nationwide

• Deposit funds 24/7 at Franklin First’s Newton Street drive-thru ATM

You may use your Franklin First card surcharge-free at any ATM displaying a MoneyPass® or SUM™ logo.

MoneyPass® or SUM™ logo locations can be found coast-to-coast in the U.S. Make deposits and enjoy unlimited free access to your accounts at our ATM at 57 Newton Street, Greenfield. Unlimited free cash withdrawals are available at other Franklin First ATMs in Franklin County. At ATMs not owned by Franklin First, you may make six free transactions per month (including account inquiries). After that, a fee will be charged for each transaction to cover fees billed to us by participating networks.

*Not available with Frankie Fund or other Club Accounts.

*Franklin First has partnered with Legacy Assurance Plan to offer our membership estate planning services. Legacy Assurance Plan can work with you to create an estate planning strategy that works for you.

Contact our Legacy Assurance Plan Membership Consultant:
Brian Marchand:  https://aplan4.me/BMarchand

 *Franklin First FCU is an affiliate for Legacy Assurance Plan.  Actual estate planning services are not provided by or serviced by Franklin First Employees.

Franklin First has *Certified Financial Coaches in house. We can help you develop a budget, create savings goals and help you make a plan to pay down debt. This service is free to our members, just give us a call at (413) 774-6700 to set up an appointment.  

* Franklin First is not a financial or tax advisor. If you need tax or investment advice, we encourage you speak with a skilled tax professional.

Franklin First has several notaries on staff who can perform a notarization for you.

This service is offered free to our members and for a fee to non-members (refer to fee schedule for details).