We blend the latest technology with a personal touch for your banking convenience.
You easily access your account electronically any time of day or night with Online or Mobile Banking, by phone, and during regular business hours at our bank.
Our Online Banking gives you 24/7 access to your accounts from your home or office computer, as well as an easy way to pay your monthly bills. By enabling Online Banking, you can:
Online Banking Customer Service is available 24 hours a day, 7 days a week via telephone at (866) 987-7609 or the Online Message Center.
To log in, use the login section in the top right side of the screen.
Now you can check balances and recent transactions, transfer funds and pay bills from your mobile device, 24/7. Mobile Banking is available through your phone or tablet’s browser, using a free downloadable app. With our “triple play” mobile banking options, there is something for everyone.
Mobile Apps allow you to use our Online Banking site in a mobile-friendly environment. Nearly all the features in our standard Online Banking site are available for your convenience, including paying a bill, transferring funds, checking balance, etc. through our free app. Our Mobile Banking solutions are free, but standard rates and fees may apply from your wireless carrier.
Before you use the app for the first time:
We have also upgraded the Franklin First Mobile App to feature Fingerprint Verification and Facial Recognition. You will need iOS 9.0 or later for iPhone and Version 4.4 or later for Android. To utilize fingerprint, your mobile device will also need to have the capability for fingerprint scan. Additionally, the mobile app will need access to your camera and microphone for face recognition.
Why drive to the bank when Remote Check Deposit provides the flexibility and convenience of depositing checks on your schedule using the Franklin First Mobile app on your Apple or Android smartphone? It’s a free service that’s as easy as taking a picture with your phone!
You’ll receive rapid confirmation that your images have successfully been uploaded and your deposit is being processed. Franklin First Remote Check Deposit features multiple security levels and controls making the process actually safer than physically transporting a check. Processing cut-off time is 4pm any business day. Funds Availability—All checks have a 2-day hold. First $200 made available at time check posts to account.
eStatements are the quickest and safest way to view your monthly account statement(s). Enjoy these benefits!
In order to receive eStatements you must access Online Banking. Sign up now!
To report a lost or stolen Franklin First VISA credit card, call: (800) 449-7728. From outside the U.S. call: (727) 299-2449.
To report a lost or stolen Franklin First ATM or Debit/Check Card during regular business hours call: (413) 774-6700. After hours call: (800) 264-5578.